Delivery explained in simple and easy to read terms

The following breakdown of delivery terms and conditions are deemed to be accepted by the hirer upon payment of a deposit to Grandscene Wedding & Event Hire who will make the goods or services available to the Hirer, for a full description of the terms please refer to the Terms and Conditions page.

Terms of the Flat Rate Metro Delivery Fee

North Metro: Our flat rate north metro delivery fee is defined by the borders of:

  • Northern side of the Swan river
  • North to Burns Beach Road/Joondalup Drive
  • West to the Indian Ocean
  • East to Great Northern Highway to West Swan Rd intersection.

Suburbs Outside of this area will be subject to additional delivery charges.

Crown Towers/ballrooms is classified as north metro.

South Metro: Our flat rate south metro delivery fee is defined by the borders of:

  • Southern side of the Swan river
  • South to Mundijong Rd
  • West to the Indian Ocean
  • East to Albany Hwy.

Suburbs Outside of this area will be subject to additional delivery charges.

Baldivis Farm stay is classified as south metro.

The flat rate delivery is only applicable to our standard delivery fee schedule, please view delivery fees definitions, anything that varies from this will automatically defer to our standby rates, (see below).

Delivery prices for North or South of River is an approximates ONLY and is subject to approval of Grandscene.

Please Note: Delivery fees can vary depending on – quantity (20 chairs as opposed to 200 chairs) large / bulky / heavy items, truck or van delivery, one or 2 employees, time required and many other factors.

What’s included in the flat rate delivery: In the flat rate delivery you receive delivery to your chosen area of either North or South metro, one delivery vehicle and one delivery person as required.

What Doesn’t the flat rate delivery include: The flat rate delivery does not include set up, stairs, elevators, delivery to the rear of buildings, deliveries across parks or grass areas or delivery to buildings or venues where parking is not available and any times outside of normal delivery times.

What if my delivery is outside of these flat rate areas: That’s not a problem, continue with your order and we will let you know the total for delivery to your address.

Definition of our Delivery Fees

Grandscene Event Hire can carry out deliveries 24 hours a day and 7 days a week, our delivery team are not bound by standard operating hours. However, any deliveries outside of the businesses core operating hours or not inline with our delivery operating hours that require bump in or out will incur an additional surcharge.

Standard delivery: Our Flat rate delivery fee that is applied at the checkout is subject to the standard delivery operating times, which are between 8am and 4pm Monday to Friday, and 8am to 1pm on Saturdays. The flat rate delivery fee is also subject to a 3-hour delivery and collection window in the Perth metro area.

To avoid additional charges and save money on your delivery fees try to plan or have you event planner organise delivery of your products the day before your event date, the same can be done with arranging collection on a weekday during normal business hours.

Set time delivery fees: If you require a specific time for delivery or collection of your hire products then we will need to add an additional charge for this service. We deem any delivery that does not meet the 3-hour window standard delivery term above to be a set time delivery and will incur an additional charge.

Out of hours fees: The early and late fees are used for deliveries or collections that need to be conducted outside of our standard delivery times. The fee is calculated on how much earlier or later the business is required to open. For example, a country event furniture hire booking may require delivery before 11:00am but the drive is 4 hours away. in this circumstance we would need to open two hours before our normal operating hours to service this job.

Late night / midnight fees: Any collections of event furniture after 10:00pm is classified as a midnight bump out and will be charged at a higher rate to that of a out of hours fees. Its is best practice to ask your venue if midnight pack down is required as this can become quite expensive if you have chosen multiple vendors for your event.

Sunday collections or delivery fees: We are closed on Sunday, all collections and deliveries will not come under our standard delivery or out of hours fees.

Public holiday delivery fees: Delivery and collections on public holidays will incur additional surcharges.

Delivery Standby Rates – Normal operating hours:

  • Standby rate for one vehicle and staff: $55p/hr
  • Standby rate for one vehicle and two staff: $90p/hr
  • Standby rate for two vehicles and two staff: $110p/hr
  • Standby rate for an additional staff member: $45p/hr

Where a flat rate delivery is applied to your order and there are issues around delivering your products the rate indicated above will form the baseline for additional charges as specified in the flat rate terms.

Why do your delivery fees vary so much depending on time and day?

As a respectable company who values our staff and operates in an ethical manner we pay our staff accordingly. With various rates payable depending on the time of day and day of the week, as such we do not profit from the various situations we simply charge enough to cover the expenses of our labour cost and vehicle expenses. Our delivery team work very hard ensuring your products are delivered clean and on time and are remunerated to reflect their effort and time and to reflect the fair work rights of pay.